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Shipping Policy

Shipping policy

Please note that we require 1 to 2 business days on average to fulfil your order before dispatching it. Rest-assured we are doing everything in our power to get your order to you as soon as possible! Once your order is dispatched, depending on your country or region, estimated delivery time is between 2 to 7 business days. Please consider any holidays that may impact delivery times.

 

Tracking your order:

You will receive a confirmation email and/or text message, if you provided a mobile phone number, containing a tracking ID and a link to follow the journey of your package. To track your package you can visit the link provided in your tracking email. If you are unsure of your Tracking ID please refer back to your email. Please allow 1 to 3 business days for the tracking information to show.


Wrong address disclaimer:

It is the responsibility of the buyer to make sure that the shipping address entered is correct. We do our best to speed up processing and shipping time, so there is always a small window to correct an incorrect shipping address.

 

Please contact us immediately at hello@smarthooper.com if you believe you have provided an incorrect shipping address.

 

Returns:

By placing an order on Smarthooper, you are responsible for the cost of return shipping. Please refer to our Return Policy for further information on how to make a return

 

Lost/Stolen Packages

Smarthooper is not responsible for lost or stolen packages. If your tracking information states that your package was delivered to your address and you have not received it please report it to your respective shipping carrier at the information provided to you on our Tracking Page. If you have any further questions on how to do this please reach out to our customer support team at hello@smarthooper.com

Get immediate response by emailed us at hello@smarthooper.com