4 Payments of Only £7.50 with Clearpay!

Refund Policy

Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. We currently do not provide return shipping labels.

To start a return, you can contact us hello@smarthooper.com. If your return is accepted we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at helloo@smarthooper.com

You can request a refund for order cancellation within the first 12 hours after an order is placed, if more than 12 hours have passed, we are unable to cancel your order and issue a refund. 

We do not allow refunds due to shipping times. Our Shipping information is provided on the product page, and on the shipping FAQ page. It explains that the shipping can be delayed due to logistics issues during corona virus. If you do not wish to keep the item once you have received it, you can return it for a refund.

 

  • Return the new, unopened items to us within 14 days of delivery.
  • Simply contact our support team at hello@smarthooper.com if you have any questions regarding your return.
  • For any product valued over £50 you should consider using a trackable shipping service or purchasing shipping insurance.

  • Any product you return must be in the same condition you received it and in the original packaging. Please keep the receipt.

  • Please be considerate when placing your order to choose the correct size, color, etc. of your product to avoid any returns for exchanges.

There are certain situations where only partial refunds are granted: (if applicable)

* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

* Any item that is returned more than 30 days after delivery

Refunds (if applicable)

Once your cancellation request is received or your return is delivered to us and inspected, we will send you an email to notify you that we have received your request. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Most banks take between 2-4 business days to complete the refund process on their end and release the amount to your statement. Please contact us at hello@smarthooper.com and request your Authorization Number and provide this number to your bank if the timeframe has been exceeded since your request and your amount is still not reflected on your bank statement.

 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.

 

Depending on where you live, the time it may take for your exchanged product to reach you may vary.