4 Payments of Only £7.50 with Clearpay!

FAQs

YOU GOT QUESTIONS? WE'VE GOT ANSWERS

Q: How long is the shipping process?

A: If your address is in the UK, please allow 1 business day to process and 2 business days for the shipment to be delivered. 


Q: Will my purchases come in plastic-free packaging?

A: We are working with our suppliers to reduce the amount of packaging. In the meantime, your items will come in recyclable plastic and we strongly recommend that you recycle it. 


Q: What is your return policy?

A: If you do not see results within the 30 days of use, you can simply return the hoop to us. Please follow the return/refund policy guidance stated at the bottom of our website. 

 
Q: What are our Refund Policies?

A: Once your cancellation request is received or your return is delivered to us and inspected, we will send you an email to notify you that we have received your request. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 


Q: What Payment methods do you accept?

A: We securely accept all major credit cards and paypal. All prices and orders are listed and processed in GBP.


Q: Can I place an order if I live outside of the UNITED KINGDOM? 

A: You can! We deliver to most countries, however, we are not responsible for customs charges. Customs may charge their own fees which are not associated with our shipping cost. They are their own entity and reserve the right to charge as they see fit.

Reach out to us if you have any question:
Email us at hello@smarthooper.com